We’re Hiring

OPEN POSITIONS

From our Warehouse Warriors to our Office Wranglers to our “flowermaid”, our crew is all about doing the most good while having the most fun.

All Good is based in Morro Bay on the central coast of California. We are committed to making amazing organic and botanical bodycare products inspired by active lifestyles. All Good is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

All Good is looking for someone stoked to connect with our customers in a kind, thoughtfully considerate manner and champion the All Good customer experience across multiple platforms. The position is ideal for someone excited about the small details that make for an amazing customer experience as well as the bigger picture efforts needed to build an engaged, loyal fanbase of All Good customers.

Position Type: Full Time
Start Date: Immediate
Reporting: Position reports to the Customer Experience Manager
Compensation: Commensurate upon experience

Responsibilities:
  • Customer service: communicate with All Good customers in a friendly and helpful tone, resolve requests in appropriate and expedited way, maintain updated and detailed knowledge of products and company practices to ensure accuracy in outward communication.
  • Voice of the Customer and Consumer Experience tracking: help All Good develop and maintain a system to track customer feedback and isolate trends in that feedback
  • Monitor All Good’s phone lines and resolve incoming customer service requests
  • Digital reviews: manage customer reviews and responses on digital platforms including allgoodproducts.com, Amazon.com, and social media
  • Liason between the Operations and Sales team to troubleshoot and resolve issues relating to orders, shipments, and overall quality control
  • Systems improvement: continuously look to improve the All Good customer experience and suggest improvements to the management team. Document workflows for scalability
  • Order entry: input new customer records, orders, and process customer returns when applicable
  • Occasionally represent All Good at events and trade shows Requirements:
  • Clear and concise written and verbal communication skills
  • The ability to listen actively and gracefully to de-escalate awkward or tense customer interactions
  • Efficient time-management and ability to prioritize projects based on importance and urgency
  • Comfortable with cloud computing productivity and collaboration tools like Slack, Zoom, and Gsuite
  • Proficiency with MS Office including Excel and Word
  • Previous customer service experience a major plus.

Applicants will be responded to via email. Please submit your resume and share with us, briefly, why you are a fit for us. Write “Customer Experience Coordinator ” in the subject line to [email protected]. Please do not call or fax. Thank you!

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We are seeking a Project Coordinator to join our rockstar team as we grow. The role will be primarily assisting the Project Manager of our Private Label Program by owning private label orders from start to finish. This dynamic position will require a thorough understanding of our order management system, strong analytical skills, and clear communication with our customers.

Position Type: Full Time
Start Date: Immediate
Reporting: Position reports to the Private Label Project Manager
Compensation: Commensurate upon experience

Responsibilities:
  • Procurement: purchase raw materials and private label finished goods
  • Vendor management: proactively manage vendor relationships, track project progress, troubleshoot potential issues
  • Project management: manage inventory in our internal system, enter vendor bills, and invoice customers
  • Quality: document QC standards for new products, organize regulatory documents, assist with ingredient research, and formalize Private Label processes
  • Logistics: organize shipments / freight pickups for components and finished goods. May occasionally include coordination of All Good inventory shipments
  • Engagement: Provide exceptional customer service to private label accounts
  • Additionally, this role may entail processing orders for the All Good brand, answering phones, and general office tasks as needed
Requirements:
  • Strong communication skills
  • Keen orientation to details and completion of projects
  • Solid Mac and MS Office Suite experience – Word, Excel, MS Project, PP
  • Self initiative and team player mentality
  • A “can do” attitude
  • Systems thinking capacity

Preferred: 1-3 years experience in project management, customer service, and purchasing

Applicants will be responded to via email. Please submit your resume and share with us, briefly, why you are a fit for us. Write “Project Coordinator” in the subject line to [email protected]. Please do not call or fax. Thank you!

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